【更新】通话列表
最后更新于 2024/02/29 阅读数 1477
通话列表
URL：/agent-api/user/{id}/task/{task_id}/record
Method：GET
需要鉴权：是
请求说明
💡 注意：
原请求地址为GET /agent-api/task/{task_id}/record，新增参数用户id，且为必填
如果仍使用老版本的接口，将使用系统默认的云节点ID，无法操作其他云节点的数据
老版接口将于2023年2月1日下线，请尽快进行更换
请求参数
参数 | 类型 | 必填 | 描述 |
id | string | Y | 账号ID |
task_id | string | Y | 任务ID |
levels | array | N | 评分区间(注意是二维数组) |
keyword | string | N | 被叫号码 |
start_at | string | N | 开始时间 |
end_at | string | N | 结束时间 |
intention_tags | array | N | 意向标签等级 1A、2B、3C、4D、5E |
page | int | N | 页码 |
per_page | int | N | 页容量 |
sub_user_id | string | N | 子账户id(传递此参数则是对子账户操作) |
请求示例GET /agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/record?page=1&keyword=18555525545
成功响应
条件：任务存在，且各项资源也存在（如转接组ID）。
状态码：200 OK
响应示例：
{
"code": 200,
"status": "success",
"message": "查看通话记录列表成功",
"meta": {
"has_pages": true,
"total": 29,
"last_page": 29,
"current_page": 1,
"per_page": "1"
},
"data": [
{
"tags": [
{
"id": "41af0088-7fd1-478b-9e3f-d76213dc552f",
"name": "是谁",
"description": "是谁",
"color": "#2d8cf0",
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"status": 1,
"created_at": "2022-08-04 10:32:49",
"updated_at": "2022-08-04 10:32:49",
"pivot": {
"taggable_id": "bb6779df-a2f0-45bc-b76a-f4c8c5b4e5ef",
"tag_id": "41af0088-7fd1-478b-9e3f-d76213dc552f",
"taggable_type": "App\\Models\\AutoDialer\\CallRecordDetail",
"created_at": "2024-09-15 10:14:51",
"updated_at": null
},
"tag_groups": [
{
"id": "c3e29b29-4aa7-4212-bc1f-d694dbf0df42",
"user_id": "40863af8-db4a-41c6-a269-eb5bc386d97f",
"name": "业务相关",
"created_at": "2023-07-27 20:41:38",
"updated_at": "2023-07-27 20:41:38",
"tag_scene_id": "6734fb9c-a648-4304-b76a-cafa6850a24b",
"sort": 0,
"pivot": {
"tag_id": "41af0088-7fd1-478b-9e3f-d76213dc552f",
"tag_group_id": "c3e29b29-4aa7-4212-bc1f-d694dbf0df42",
"created_at": "2023-07-27 20:41:38",
"updated_at": "2023-07-27 20:41:38"
}
}
]
}
],
"tag_groups": [
{
"id": "8a4f4c04-53f6-4a64-92f0-432de9cbcd0a",
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"name": "否定",
"created_at": "2024-08-29 21:39:57",
"updated_at": "2024-08-29 21:39:57",
"tag_scene_id": "908c3375-23a3-446e-ab58-b2b0cea0eff7",
"sort": 0,
"pivot": {
"tag_id": "0dd151b3-c6c0-4656-aff7-8cefa06acecc",
"tag_group_id": "8a4f4c04-53f6-4a64-92f0-432de9cbcd0a",
"created_at": "2024-08-29 21:39:57",
"updated_at": "2024-08-29 21:39:57"
}
}
],
"operator_name": "联通",
"extra": null,
"name": "测试掉保时间1",
"company": "诡事屋剧本推理社",
"send_wechat_data": [],
"components": [
{
"id": "733b8535-a1f9-4db9-9945-98a2a0c5490e",
"name": "微信",
"type": "text",
"value": "17710726421"
}
],
"id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"group_id": 8888,
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"score": 1000,
"callee": "18555525545",
"caller_number": "0000000000",
"duration": 39500,
"error_code": 0,
"gender": 2,
"level_id": "23059613-da4c-4e52-94e1-42e3a5c0c40d",
"calldate": "2022-09-29 15:09:13",
"bill": 37140,
"hangupcause": "NORMAL_CLEARING",
"hangupdate": "2022-09-29 15:09:53",
"answerdate": "2022-09-29 15:09:16",
"bridge_callid": null,
"bridge_number": null,
"bridge_calldate": null,
"bridge_answerdate": null,
"hangup_disposition": 2,
"created_at": "2022-09-29 15:09:19",
"updated_at": "2022-10-19 14:56:42",
"rounds": 2,
"level_name": "A类客户()",
"read_at": "2022-10-19 14:56:42",
"province_id": 5,
"city_id": 90,
"operator": 2,
"customer_id": "e973e23f-32da-44ea-921a-1988d2c5c7f2",
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"processed_at": null,
"number_created_at": "2022-08-02 16:10:48",
"intention_results": 1,
"level": null,
"gender_str": "男",
"hangup_disposition_str": "客户",
"details": [
{
"id": "0c6a21f9-404c-4bd7-be04-35b0baca0b41",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "asrprogress_notify",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": "aliyunv2",
"callee": "18555525545",
"gender": 0,
"asr_elapse": 544,
"record_ms": 1250,
"volume_gain": 4.2693159999999999,
"question": "挂了吧。",
"split_question": null,
"question_index": 9,
"speak_ms": 0,
"play_ms": 4900,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 11,
"created_at": "2022-09-29 15:09:44",
"updated_at": "2022-09-29 15:09:44",
"bridge_status": 0,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"tags": []
},
{
"id": "11e3fbf3-b35f-43e9-bee8-4f2c746bcc3d",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "playback_result",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": null,
"callee": "18555525545",
"gender": null,
"asr_elapse": null,
"record_ms": null,
"volume_gain": null,
"question": "挂了吧。 挂了吧。",
"split_question": null,
"question_index": 0,
"speak_ms": 0,
"play_ms": 0,
"keyword": "挂了,挂了吧",
"answer_id": "97562248-d734-4e8d-97e4-eb37d51344cd",
"answer_text": "结束语挂断",
"answer_content": "结束语挂断结束语挂断结束语挂断",
"word_class": "1",
"answer_action": 2,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 1000,
"sequence": 12,
"created_at": "2022-09-29 15:09:53",
"updated_at": "2022-09-29 15:09:53",
"bridge_status": null,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"tags": []
},
{
"id": "25a20247-a94e-44f0-a6f2-e26cd4d0d2e3",
"record_id": "50971322-2e84-4701-836c-fd1181306885",
"task_id": "287e19c4-1966-49d6-8f02-b53ef11c0a55",
"notify": "asrprogress_notify",
"callid": "ed26665c-873f-4917-a346-ce38cd2be7b5",
"error_code": 0,
"asrtype": "aliyunv2",
"callee": "18555525545",
"gender": 0,
"asr_elapse": 709,
"record_ms": 930,
"volume_gain": 5.393745,
"question": "挂了吧。",
"split_question": null,
"question_index": 8,
"speak_ms": 0,
"play_ms": 3360,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 10,
"created_at": "2022-09-29 15:09:41",
"updated_at": "2022-09-29 15:09:41",
"bridge_status": 0,
"user_id": "4d99d91c-f5d9-49da-88da-758977cc58a9",
"is_regular": 0,
"expression": null,
"tags": []
}
],
"province": {
"id": 5,
"pid": null,
"city": "安徽",
"area_code": "0551",
"post_code": "238000",
"created_at": "2021-04-21 10:20:33",
"updated_at": "2021-04-21 10:20:33"
},
"city": {
"id": 90,
"pid": 5,
"city": "蚌埠",
"area_code": "0552",
"post_code": "233000",
"created_at": "2021-04-21 10:20:33",
"updated_at": "2021-04-21 10:20:33"
}
}
]
}
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参数 | 类型 | 描述 |
tags | array | 标签 |
tag_groups | array | 母标签 |
operator_name | string | 运营商 |
extra | string | 额外数据，可用于标识第三方数据 |
name | string | 客户姓名 |
company | string | 公司 |
send_wechat_data | array | 推送微信人员数据 |
components | array | CRM组件信息 |
id | string | id |
task_id | string | 任务id |
group_id | int | 话数组id |
callid | string | 呼叫id |
score | int | 通话得分 |
callee | string | 被叫号码 |
caller_number | string | 主叫号码（注意：不是客户真正接听的号码） |
duration | int | 外呼时长（毫秒） |
error_code | int | 错误码（暂时无用） |
gender | int | 性别 |
level_id | string | 通话质量id |
calldate | string | 呼叫时间 |
bill | int | 接听时长（毫秒） |
hangupcause | string | 挂断原因（通信层面，没有使用价值） |
hangupdate | string | 挂断时间 |
answerdate | string | 接听时间 |
bridge_callid | string | 转接呼叫id |
bridge_number | string | 转接号码 |
bridge_calldate | string | 转接时间 |
bridge_answerdate | string | 转接接听时间 |
hangup_disposition | int | 挂断方1AI、2客户 |
created_at | string | 创建时间 |
updated_at | string | 更新时间 |
rounds | int | 交互轮数 |
level_name | string | 通话质量名称 |
read_at | string | 查看时间 |
province_id | int | 省份id |
city_id | int | 城市id |
operator | int | 运营商：1电信、2联通、3移动 |
customer_id | string | CRM公海ID |
user_id | string | 用户id |
processed_at | string | 处理时间 |
number_created_at | string | CRM公海号码创建时间 |
intention_results | int | 意向标签1A、2B、3C、4D、5E |
level | object | 通话质量 |
gender_str | string | 性别 |
hangup_disposition_str | string | 挂断方 |
details | array | 通话详情 |
province | object | 省份 |
city | object | 城市 |
错误响应
错误1
条件：任务ID不存在。
状态码：200 OK
响应示例:
{
"code": 5002,
"status": "error",
"message": "任务不存在",
"data": []
}
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错误2
条件：账号ID错误，云节点不存在。
状态码：200 OK
响应示例:
{
"code": 1002,
"status": "error",
"message": "【user】参数错误,未找到对应云节点",
"data": []
}
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